Monday, March 2, 2015

Readings & Past Exams/Reserver Online/Masterfile access issues

Not of interest to anyone outside of JCU, just using my blog to list the workarounds for a local issue:

Have logged this in ServiceNow:

Connection to Masterfile is causing warning errors in all 5 major browsers

Apparent cause is using certificate

Affects staff embedding Digital Library items in LearnJCU and the Masterfile web UI

Student access to Readings & Past Exams appears to be unaffected


Allows login but blocks display of PDFs

Workaround: Grey shield can be used to enable content view


Your connection is not private

Attackers might be trying to steal your information from (for example, passwords, messages or credit cards).

This server could not prove that it is; its security certificate is from This may be caused by a misconfiguration or an attacker intercepting your connection.

Proceed to (unsafe)

Workaround: click on “Proceed to (unsafe)”


There is a problem with this website's security certificate.
The security certificate presented by this website was issued for a different website's address.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. 
We recommend that you close this webpage and do not continue to this website. 
Recommended iconClick here to close this webpage.
Not recommended icon Continue to this website (not recommended).
More information  More information 

Workaround: click on “Continue to this website (not recommended).”


Cannot Verify Server Identity

Workaround: click on “Continue”

Cheers, Alan